Frequently
Asked
Questions
Changing/ Cancelling/
Order Refunds
If you would like to cancel your order within 0 to 5 days of order, we will charge our minimum charge which is $15.
If you would like to cancel your order within 5 to 15 days of order, we will charge $45 for the convenience fee.
Within 30 days of purchase, if you are unsatisfied with your order and would like a refund we can offer 30% of the order price in store credits. These lenses are made to order and custom to each customer, if you are not satisfied with your product, please let us know before you decide to return.
Production Time
From the time that we receive your frames at our lab, lens production is about 3-5 business days on average. Please make sure all information are correctly sent to us so we can move on with your order smoothly.
All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay the final shipment.
Once shipped, you will receive an email confirmation with a tracking number.
Customer Service
If you would like to contact us, please email us at _______@usemyframeagain.com